Volunteering leads to a paid role for Charlotte

24-year-old Charlotte Wildman has been giving up her time to support Agewell in a number of different ways, and says volunteering has helped to boost her confidence and given her an insight into the caring professions.

Charlotte volunteers twice a week in the Agewell shop at Sandwell Hospital and also helps to staff the telephone befriending service. She says: “I have a list of about 50 people I ring every Friday for a chat. I can tell that many of them really look forward to my call. They’re often isolated and lonely and may not have any family. It helps to break the day up for them and let them know that someone cares.

 “I check they are all right and, if needs be, I signpost them to other Agewell services. One lady really needed a grab rail fitting outside her back door, for example, and I was able to point her in the right direction.

“The people I call all know me now and we have a really good chat.”

Charlotte has recently secured a paid role with Agewell as a member of the Sapphire Service team, which is great news. Charlotte adds: “I’ve been volunteering for Agewell for over 12 months now and I really enjoy it. I wasn’t very well before that and I started volunteering as a way of getting myself out of the house and back into normal life again. “I’ve always been interested in helping people and, since I’ve been volunteering for Agewell, everything has just slotted into place.”